Your team just received an escalation from the client. The team has already put in weeks of work into the project, and now the client wants you to revisit the entire project from step one. How do you react to such a situation? Do you try to find out who made the error and pass the blame to him/her and vent your frustration to everyone around? Or, do you try to analyze the root cause of the problem and sit with your team to find out ways to solve the problem? A personal development coach would say that this is where emotional quotient comes into play. A person who has a better hold on emotions will be able to better handle the situation and solve the issue unlike a highly emotional person who is more likely to create more frustration in the team.
Studies show that emotional quotient has twice the power of intelligence quotient when it comes to evaluating an employee’s performance. The dictionary defines emotional intelligence as the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. Team work is essential in any work situation. A person who is more capable of handling situations and people is more likely to perform better. Plus, he/she has the mental drive and ability to drive good outcomes. It is for all these reasons that employers are looking for candidates with higher EQ levels, especially while recruiting people for mid management and senior management positions.
Some companies even organize workshops and executive coaching sessions to identify employees with good EQ levels and train them. A personal development coach can have one-to-one sessions with employees to identify their emotional strengths and weakness. The life coach then suggests methods to build the emotional quotient and become better team players.
I Design My Life offers executive coaching in Bangalore, Chennai, Delhi and other cities across the country. We also offer online coaching and mentoring services. Individuals who want to advance their career or firms that look to build their teams can contact us for executive coaching.